Frequently Asked Questions

A rotating brush agitates the pile, releasing grit and dust particles and the combing action of the bristles removes hair and fibre making the vacuum cleaner more efficient than one with suction alone. Experts like the “Germeinschaft umweltfreundlicher Teppichboden” (GuT), Aachen, Germany, say that carpets should be cleaned with a rotating brush. “Stiftung Warentest” stated in March 1995 that cleaning with a rotating brush delays the requirement for carpet shampoo or spray extraction cleaning. That is why we offer high performance electric brushes ET-1, ET-2 for SEBO canisters.

“S” stands for Schwebstoff-Filter, a filter, which according to the DIN 24184 filtration standard, has to absorb 99.97% of particles that range from 0.3 to 0.5 microns. Two tests are available. One for filters only and one for complete machines. If a filter is tested and shown to meet the S-CLASS standard it doesn’t follow that when fitted to a vacuum cleaner the vacuum cleaner will also meet the standard. The independent laboratory SLG in Chemnitz tested the SEBO automatic X, SEBO professional G, SEBO air belt K3 and the SEBO air belt C vacuum cleaners and found that they all reach the S-CLASS standard of filtration as complete machines due to a combination of the filter materials used and their dust-tight design.

There is no specific answer to that question. The operational life of filters depends on the amount and type of material picked up and the usage of the machine. Fine dust, like that found around construction, rapidly saturates the filter, reducing air flow and causing the bag full light to illuminate even though the bag still has capacity. In general with normal use we would advise changing filters every 10 – 20 bags.

Every vacuum cleaner can become blocked. A well made vacuum cleaner takes this into account and is designed to be easy to unblock. Before you look for a blockage check that the bag and/or filters do not need to be changed.

SEBO Canada and our affiliated SEBO retailers use the following return policy on all items wishing to be returned for any reason other than manufacturing defect.  Items which have a manufacturing defect should follow our warranty claim procedures by contacting your local dealer or emailing us at info@sebocanada.ca. 

Please view our return policy here.